Return Period

You may request a return within 10 days of receiving your item. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. A valid receipt or proof of purchase is required.

No Cost EMI Payments

Please note that orders paid via the No Cost EMI option are not eligible for refunds. This payment method only allows for replacements; refunds will not be processed.

Damages and Issues

Upon receiving your order, please inspect the item immediately. If the item is defective, damaged, or incorrect, contact us right away so we can assess the situation. Depending on the damage, we may provide replacement parts or accessories before replacing the entire mandir, at no extra cost.

Returns of Non-Damaged Items

Free returns are provided only for fully damaged mandirs. For all other returns, shipping charges to and from the customer’s location will apply.

Exceptions / Non-Returnable Items

  • Customized or personalized products (including special orders) cannot be returned.
  • Returns will not be accepted due to mandir dimensions, as all dimensions are clearly listed on our website. Please ensure you measure your intended space accurately before purchase.
  • No refunds are applicable for orders made with the No Cost EMI payment option.

Exchanges

To exchange a product, please return the original item first. Once the return is approved, you may place a new order for the desired product.

Refund Process

After we receive and inspect your returned item, we will notify you whether your refund request has been approved. Approved refunds will be processed via RTGS/NEFT to your bank account. Please allow some time for your bank or credit card company to complete the refund posting.
Note: A convenience fee of 3% on the total order amount will be deducted from all refunds.

Return Procedure

To initiate a return, please contact us at info@omsohamtempleworld.com. If your return is approved, we will provide you with a shipping label and detailed instructions regarding the return shipment. Returns sent without prior approval or authorization will not be accepted.

For any questions or concerns, feel free to get in touch with us at info@omsohamtempleworld.com.

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